Privacy Policy
The Gem & Jewelry Testing Laboratory Pvt. Ltd. (referred to as “The Gem & Jewelry Testing Laboratory”, “we” and “us”) respects your privacy and is committed to protecting the personal information of all customers and The Gem & Jewelry Testing Laboratory members. We ensure that the personal information collected is accurate and secure.
Our Privacy Policy outlines our approach to privacy and how we collect, handle and protect your personal information. Our Privacy policy applies to all information collected in our online store, including clearance.
It also sets out your rights in relation to accessing the personal information we collect and hold about you.
What personal information do we collect?
Personal information is defined as information or an opinion about an identified individual, or an individual who is reasonably identifiable.
The personal information that The Gem & Jewelry Testing Laboratory collects may include, but is not limited to:
- Your name and email address
- Home address, billing address and phone numbers
- Date of birth; the name of the domain from which you access the internet
- The date and time you access our site
- Any other information you supply to us.
We will collect personal information from you by lawful and fair means and not in an unreasonably intrusive way.
Our Website may contain links to third party websites. We are not responsible for the privacy policies of any third party websites. We recommend that you review the privacy policy of each website you visit.
Collection of Personal Information
The Gem & Jewelry Testing Laboratory collects personal information for the purpose of conducting normal business services. The personal information we collect from you will include information you give us when you:
- Join The Gem & Jewelry Testing Laboratory
- Request a return or exchange
- Take out a layby
- Process online purchases and payments
- Create an account to process an online purchase or payment
- Request a repair or replacement; provide alteration instructions
- Fill out survey
- Enter a competition
- Contact us via customer service (incl. social media channels)
Your information entered into our contact forms or when you make a purchase on our website will only be used to contact you for questions or updates about your order or query.
If you sign up our newsletter you will receive emails occasionally about new product releases, surveys etc.
You can opt-out of communications at any time by using any of the following options:
- Logging into your online account, select details and edit your Communications Preferences.
- Contact our customer care team to remove you.
You may close or delete your account at any time by using any of the following options:
- Logging into your online account, select Details and click Delete Account.
- Contact our customer care team and request for your account to be deleted.
When you visit our Website, we may place cookies on your browser to enhance and manage our website and improve our business and the services we provide to you.
Cookies can be managed by accessing the individual settings in your browser.
By using the website and agreeing to this policy, you grant us permission to place and store cookies on your browser. Cookies may be used by us to collect the following information:
- Your computer’s operating system;
- Your computer’s browser type and capabilities; your computer’s Internet Protocol (IP) address and web page; and
- Web page usage statistics; including the time spent on each web page.
Using and Disclosing Your Personal Information
We will never sell, trade or rent your personal information. We will generally use or disclose your personal information only for the primary purpose for which it was collected; or for a related secondary purpose where you would reasonably expect us to use or disclose the personal information for that secondary purpose. We may otherwise use and disclose your personal information if you have given us consent for the use or disclosure or it is required or authorised by law.
Generally, we use and disclose your personal information for the purpose of providing you with the goods or services that you have requested, or otherwise to enable us to carry out our business as an online retailer of goods and services.
If those purposes for which we have collected the information involve providing personal information about an individual to any third party, we will take appropriate and reasonable steps to ensure any personal information is protected.
We will generally only use personal information for marketing if you have given express or implied consent.
Updates to this Privacy Policy
This privacy policy was updated September 2021. We reserve the right to change this policy at any time and if any changes do occur. Therefore, we recommend you to please consult this page for any updates.
For any questions or concerns please contact us via email or phone: